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How do I have Jira send emails to a "Notify" list when an issue is created or updated?

Richard Shannon

Hi,

I defined a "Notify" field for my Jira issues, which is a list of people who I want to keep informed about the issue. I would like Jira to email this list of people whenever the issue is first filed, and when it is updated. I tried to create a rule, just to send an email when the issue is created, but I got this error:

Here is the rule I created:

Thanks,

Richard

Accepted answers

Darryl Lee

Hrm, that's supposed to be supported (fixed in AUT-206).

However, I see in the error message:

Nested group

It looks like Automation doesn't support emailing nested groups. Can you confirm that's what you're trying to use that's causing this error? I'm guessing it must be a group that is nested in your external directory, because Jira does not supported nested "local" groups: (ID-167)

Can you test with a non-nested group?

Boris Berenberg - Atlas Authority

We support emailing custom field recipients in Notification Assistant for Jira Cloud

All comments

Darryl Lee

Hrm, that's supposed to be supported (fixed in AUT-206).

However, I see in the error message:

Nested group

Can you test with a non-nested group?

Richard Shannon

Thanks Darryl. Unfortunately I don't know what any of this means.. I'm using Jira for the first time. I don't know what a nested, group is, or what a non-nested group, external directory or local group are.

Darryl Lee

Hi - well, the question is, in the Automation that failed, it failed for a new issue because it somehow couldn't send to whatever group was in the Notify field.

So the first step is to find out who is in that group. Is it a set of users? Or another set of groups?

If you look under Users and Groups, you should be able to find that out:

https://support.atlassian.com/jira-cloud-administration/docs/create-and-update-groups/

Richard Shannon

Ah, OK. The notify list is just a set of individual people. When I tested the rule, I created a new issue with only myself in the Notify field. I'm the Jira project owner.

Boris Berenberg - Atlas Authority

We support emailing custom field recipients in Notification Assistant for Jira Cloud

Richard Shannon

Boris, looks like this is some additional plug-in, that you have to pay for on top of Jira, is that right? I'll have to try to find out how tool licensing/fees work at my company...

Boris Berenberg - Atlas Authority

Hey Richard, that is correct. We make this app and sell it on the Atlassian Marketplace. If you need some help getting it set up or talking through costs, feel free to book my time using https://app.hubspot.com/meetings/atlas-authority/boris-30

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