Can certain issue types be automatically moved to a status on a Kanban board?

Question

We are using the JIRA Service desk and I would like to set it up so that certain issue types when raised come into JIRA and are automatically transitioned to a status of 2nd Line Support.

I've created the status and the transition however I can't figure out how to set up so that any tickets raised with issue type XXXX for example, get automatically moved to 2nd Line rather than Open.

Is this possible?

John Funk · Answer

Here is some information to get you started:

There are two types of automation:

* Global: In the Free version, you get 100 executions per product, per month
* Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453

But basically, you will do a new Rule with an Issue Created trigger

Then add a condition for the issue type check

And finally a New Action to Transition Issue.

Let me know how it goes!

Olivia Bradshaw · Answer

Hi John! Thank you.

No I haven't, how would I go about setting that up please?

Thank you for your help!

John Funk · Answer

Hi Olivia - Welcome to the Atlassian Community!

You can do that with Automation For Jira. Have you tried creating a rule for that yet?