User cant sign in from Teams, error: 1RUN45I

Question

My users can't sign in from Teams when they wanted to create an issue. The error code provided is: 1run45i

I also got this error when trying to add it to a team channel: NYDTC6

Kind regards

Stefan

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Andy Heinzer · Answer

Upon review Stefan found that some users could encounter problems here due to the way the Microsoft account could permit aliases of accounts.  In this case, having those users login to Jira Cloud without using the Microsoft account option was one way to work past this problem.

unknown · Answer

Thank you, I have approved the access :)

Andy Heinzer · Answer

Hi Stefan,

Sorry to hear about this problem.  I would like to try to investigate this problem more closely, but in order to do that I have had to create a support case on your behalf.  You can access this support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-653388

We have requested your consent there in order to look more closely at your environment to better understand what might be causing this problem.

Regards,

Andy