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I cannot update my Jira Issues in my project with a modified CSV-File

Jean-Christophe Chaulieu

I first imported 114 Issues with a csv-File ((UTF-8 with TABS).

Now i want to modify some values. When i import the modified csv file, Jira doesn't update the existing issues with the new values but create new Issues.

I have an opened Ticket, but perhaps the community has a solution.

Thanx

Accepted answers

Dave LIAO

@Jean-Christophe Chaulieu - allo! 👋

Does your CSV have an "issue key" column? (so Jira knows what issues to update)
Are you mapping that column during the import?

Trudy P Claspill

@Jean-Christophe Chaulieu

What values exactly did you put in the last column for issue key? That should be the ABC-123 issue ID for the newly created issues that you want to update.

Also, which values were you trying to update for those issues?

All comments

Dave LIAO

@Jean-Christophe Chaulieu - allo! 👋

Does your CSV have an "issue key" column? (so Jira knows what issues to update)
Are you mapping that column during the import?

Jean-Christophe Chaulieu

The first csv file hasn't an "issue key" column, the key will be generate by the first import. So i didn't have values to map

Than I create a new column at the last column and filled the 4 ones with the respective values.

Than i imported the file but the 4 mofified issues are not be overwrited.

Dave LIAO

@Jean-Christophe Chaulieu - after performing your initial import, search Jira to find the IDs of the generated tickets. You'll need to add the issue key to the next CSV file you import.

For an imported CSV, if Jira doesn't find an issue key to map, it will create a new issue. If Jira finds an issue key to map, it will update the existing issue with the value in the CSV.

Hope this makes sense?

You can also reference "Updating existing issues" in this help doc if you need more details.

Trudy P Claspill

@Jean-Christophe Chaulieu

What values exactly did you put in the last column for issue key? That should be the ABC-123 issue ID for the newly created issues that you want to update.

Also, which values were you trying to update for those issues?

Jean-Christophe Chaulieu

Hello Trudy

Column L1 = organgs-ID

L2 = 11553

L2 = 11554

....

L115 = 11666

I Need to change values in D, E, F, G in the CSV and import the modigied cells in Jiro, but only overwrite the modified values.

Thanx

Dave LIAO

@Jean-Christophe Chaulieu - in your last column, for issue key, did you put in issue IDs? These IDs must match the issue key exactly. For example:

"ABC-124" will work, if the project ID is ABC
"124" alone will not work - even if you specify a single destination project during your import, Jira won't understand that you're trying to update ABC-124