Not getting any email notifications despite everything seems to be ok

Question

Hello about a month now I am not getting any notifications from JIRA Cloud. The details are:

* I have checked my quarantine list and spam folder
* I checked the email notification configuration and I still have everything enabled
* Other people from our organization have reported experiencing the same problem. Not everyone though, some say things are working just fine
* I can see the notifications in the notification bell menu
* From the system menu I tried to send a test e-mail, and it did not work as well

Any ideas what might be causing this?

Thanks a lot in advance

Lode Blomme · Answer

I have the same issue...

Jacek Paweł Drewniak · Answer

I am facing this same problem in my organization, No emails come from atlassian. I contact my providers admins: thay see no incoming mails in the server log.

laurent painsecq · Answer

Hello Manon,

yes i did . But it's the same.

i've posted a question here because it's possible someone occured the same problem.

Eventually I'll follow your advice and contact the support

thanks