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How to import a space without including the users of that space?

Dieu Anh Nguyen

I exported a space (XML file) from Confluence account A and imported that space to Confluence account B (XML file), when the space was imported successfully, it includes all the users' accounts of that space (Confluence account A) to the users' list of Confluence account B. I don't expect it to include the users of that space. Will there be notifications sent to those users (which I do not want to happen)?.

How can I import a space without adding the users of that space to my list? Thank you

Accepted answers

Winslow Dalpe_pztco8

We brought this scenario up with Atlassian support and were directed towards https://jira.atlassian.com/browse/CONFCLOUD-72064

Sounds like Atlassian is aware of the behavior. Hopefully it will gain traction and be resolved.

All comments

Diego_88dj6o

Hello there!

According to our documentation, @Dieu Anh Nguyen , users should not be imported with the Space export:

Users – The above procedure will not import user accounts. See Integrate with G Suite.

The full procedure is described here:

Import a Confluence Cloud space

With this in mind, I would like to understand the following:

How did you notice those new users?

How did you import the space into your Confluence site?

How did you export the confluence space?

Let us hear from you!

Friedemann Wagner

We had the same issue earlier this year, i cant recall how exactly we did it but we will do it soon again as we are getting content from external vendor. This content (last time) included a lot of user accounts which we then manually deleted.

I for sure dont know how the vendor exported but next time we import i will document the steps and see if the accounts come again.

Thanks

Friedemann

Friedemann Wagner

and now it happened again. Imported space from our Vendor and 80! new users in our system.

How can we mitigate this?
is there a way when our vendor exports the space to leave our the users?

How can we mass delete users from our space?

Thanks a lot

Friedemann

Friedemann Wagner

@Diego shall we have a call so that you can view the situation?

Thanks a lot

Friedemann

Johannes Mattes

Same here. @Friedemann Wagner @Diego Were you able to solve the case?

Winslow Dalpe_pztco8

We brought this scenario up with Atlassian support and were directed towards https://jira.atlassian.com/browse/CONFCLOUD-72064

Sounds like Atlassian is aware of the behavior. Hopefully it will gain traction and be resolved.

Andreas Springer _Actonic_

If you want to export a space in Confluence, usually, all user data will be transferred as well. In order to avoid sharing personal information while sharing content, you have the option to anonymize the involved users before you export the spaces.

In the marketplace, there are some add-ons that may help you to make your space free of personal user data before sharing it.

Our GDPR solution for Confluence for example gives you the possibilities to create a dummy user, which will replace all the corresponding users in a space while anonymizing it. You can afterwards freely share or edit it without spreading personal information.

Y_ Oezl

This problem is still exist and very annoying. The bad thing, there is no any Atlassian employee is following this kind of important topics or giving any information about that !!

We are migrating or moving many spaces from one to another. And removing those unexpected users, admin has to do that one by one manually !!! It is just wasting time... like a hell !!!

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