Variable Doubt "Request participants"

Question

Hello how are you? Can you help me? I have an IT service management project. In this project I have set up the requests service via e-mail. Until recently, the variable "Request participants" registered the e-mail address by which the e-mail was sent. However, this information stopped coming and I don't know why. Can someone help me?

Thanks
Wanina

Trudy P Claspill · Answer

The service management projects in our instance do not automatically copy the sender to the Request Participants field.

Do you have an Automation that has been doing that for you, that has perhaps stopped working?

Wanina Sanches Pires · Answer

Classic

Trudy P Claspill · Answer

Hello @Wanina Sanches Pires

Is you Service Management project a Company Managed (classic) or Team Managed (next gen) project?