How to create Jira ticket from slack without filling a form?

Denis Gorbunov_u69ynj

Slack has a feature to create a Workflow that uses steps such as create form or message.

We set up a workflow in a such way when user fills a form and then submits it. On the last step we send a message to the same room where workflow was executed with the following syntax:

/jira create bug [description]

However, nothing happens. It doesn't create a ticket in jira. Even Slack room connected to correct Jira Project.

You have to manually type /jira create -> click Enter and fill a form to create an issue

There are a lot of 3rd party apps that can do it which we don't want to utilize at this moment.

So, is there a way to submit jira ticket avoiding filling a form manually?

David Michelson

Hi @Denis Gorbunov 

Thank you for your very interesting question! With the official Jira Cloud <> Slack app today you won't be able to create an issue without entering the modal form today.

It sounds like in the last step of your workflow, you'd like an issue to be automatically created in Jira with information filled out in the previous step of the Slack Workflow, so you are sending a /jira create message as a workaround - is that correct? Do you think a more official "Create Jira issue" workflow step could be helpful in your situation? What other things solutions have you evaluated?

I can also recommend trying "Halp," a conversational ticketing product recently acquired by Atlassian where users can create tickets from Slack without filling out additional forms that are automatically sync'd with Jira: https://halp.com/halp-integrations/jira-integration