Can't use the Organization field in Jira Software Dev

Marty Wright

We just started using Jira Service Management.  Our process is that if a ticket is logged that required Development support, we clone it into the Software Dev Project so that the Dev team can address it.  But I need to pass the 'Organization' field into the ticket as our different clients have different config (and sometimes versions).  But when I try to use the organization field in Software Dev I get an error 'Search Failed.  Try Reloading the Issue'.  It is impossible to actually populate the field... When I clone tickets that have an organization in them, the field does not populate.

Trudy P Claspill

That field is not currently available in Software projects. Refer to

https://jira.atlassian.com/browse/JRACLOUD-66848

The issue is old, from 2017, and does not have many votes compared to other issues in the backlog.

A vendor mentions an app in the Comments which might help you.

Alternately, you could implement something (code, maybe automation, or maybe a Post Function) that could update another Software project custom field (of your making) with the info from the Service Management Organization field.