Is there a way to track how often the customer views a page in the customer portal?

Fahad Akhtar

Hi,

I have a customer who is asking if there is a report generated by Jira or Confluence where it shows how often a page or document is viewed. The customer does not have a Jira license nor a Confluence license. I, as the site admin only gave the customer view access to certain pages within the Customer portal via Confluence. They can search for these pages and documents by typing in keywords in the search bar within the customer portal. 

Is there any such report generated by Jira or Confluence? Do I create a filter in Jira, if so what would it be? I know that in Confluence, you can view how often a page has been visited. I only have a standard plan for Confluence not the premium one. If I get the premium package would I be able to receive reports on how often a page or document is visited in the customer portal?

Thank you. 

Walter Buggenhout

Hi @Fahad Akhtar,

There is a default report available, called Requests deflected. You can find it under Reports in your JSM project and it looks like this:

The report does not show you who viewed a page, but you will be able to identify which pages were viewed and how many times over time.

The metric requests deflected is based on users checking the option "this article helped me".

You can export the data from the report to csv if you want to do additional analysis/reporting of your own on it as well.

Hope this helps!