Automation Request participants

Question

Hello,

the field "Request participants" is automatically filled with a sender address. However, I do not want this.

I have found some suggestions for solutions, but they have not helped me. Now I have found the possibility to create "Automation".

I would like to prevent the "Request participants" field from being filled automatically. But I can't find an option to simply say "Empty field" or "Don't fill the field" in the trigger. (see screenshot)

Am I missing something? Would be grateful for any help! :)

Bill Sheboy · Answer

Hi @Reinhard Huber

I found this post which describes someone succesfully removing Request Participants with automation rules:

https://community.atlassian.com/t5/Jira-Service-Management/Remove-quot-Request-Participants-quot-using-Automation-rule/qaq-p/460812

And, I checked the documentation and I do not see an obvious way to disable the addition of new request participants once people start forwarding the issue to other people.  As you are a site admin you may want to submit a support request to Atlassian to learn if this is possible: https://support.atlassian.com/contact/#/

When you hear back, please post what you learn so the community can benefit also.  Thanks!

Reinhard Huber · Answer

Hey Bill,

actually, the field should never be filled. But since 2 or 3 days our support mailbox address is automatically filled in.

I haven't found an option how to deactivate this field completely.

BR

Bill Sheboy · Answer

Hi @Reinhard Huber

How is your Request Participants field getting set?  Could you just disable that set?

If not, you may instead use the More Options > Additional Fields in the automation rule edit action to clear the field with JSON.  Please look here for information how to do that:

https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/#Advancedfieldediting(JSON)-Requestparticipants

Best regards,

Bill