opsgenie cannot parse payload sent by Webhook containing issue data from Jira Service Desk

Question

Hi Community,

I have set an automation rule in JSD, in which a POST will be sent to Opsgenie by Webhook every time when the status of a ticket in JSD changes. The payload is set to send the "Issue Data". The automation seems to run with no problem, I have validated the rule also before publishing it, no Errors!

The problem is on the Opsgenie's side - I think. Opsgenie can not parse the incoming data. Analyzing the logs shows all the JIRA Issue data like fields are parsed as "null".

Example:

_incomingData

_parsedData

* issue_type: null
* description: null
* webhookEvent: null
* statusCategory: null

Can someone please guide me on this issue?

The original use case is: to change an Alert Status in Opsgenie based on the Ticket Status Change in JSD.

Thanks a bunch!

unknown · Answer

Hi,
yes, after the new release the problem was automatically solved.
best,

Roozbeh

Bouhabra Hosni · Answer

Hello ,

did you resolved your Issue  , we are testing OPsGenie Integration with Jira and wer are running in the same Issue

Thank you