I did payment for Jira license 12 days back and still it is not updated in the billing section

Question

I did payment for Jira license 12 days back and still it is not updated in the billing section. Nor the users updated.

I sent several mails to (accountsreceivable@atlassian.com, remittance@atlassian.com, advocates@atlassian.com, presales@am.atlassian.com), but no reply.

Can anybody help me how to connect with Jira team to sort out this issue.

Please consider it as an urgent issue.

Daniel Eads · Answer

Hi @Yawar Ansari ,

I see that you've got a case open with our customer advocates team, and they're actively working with you to resolve the issue. Please continue corresponding with them via email or directly from the case portal at https://support.atlassian.com/requests/ as we're unable to help with billing issues directly here on Community.

Thanks,
Daniel