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Resolved data to send when using automation

Novakopa

Hello, to everyone

I am facing the following dilemma. We use zaps to automate Jira issue status change to resolved. However, if the status is change to resolved using this automation the resolved data is not set. I noticed one more interesting thing. If I manually set the issue status to resolved without adding the comment, the resolved data is not set as well. What would be the way to fix it?

Accepted answers

Hana Kučerová

Hi @Novakopa ,

welcome to the Atlassian Community!

Do I understand it correctly, that after the issue transition to "done" status, Resolution field is empty and the issue looks like it is still unresolved?

The first thing I would recommend you is to navigate to the workflow and check the appropriate transition, if Resolution field is set to some value (it should be one of the post functions).

All comments

Hana Kučerová

Hi @Novakopa ,

welcome to the Atlassian Community!

Do I understand it correctly, that after the issue transition to "done" status, Resolution field is empty and the issue looks like it is still unresolved?

The first thing I would recommend you is to navigate to the workflow and check the appropriate transition, if Resolution field is set to some value (it should be one of the post functions).

Novakopa

I did check post functions and all seem OK, plus I did add an extra one which sets resolved to done. However it did not change anything.

Hana Kučerová

Would you please also add the column Resolution to the view?

In general it should work like this:

When you transition issue and during the transition you set the Resolution field (for example to Done), Resolved field (date) is also set (and vice versa - if the Resolution field is cleared during the transition, Resolved field is also cleared)

So, what I'm now trying to find out is if the Resolution field is set for the issues, where Resolved field is empty.

Novakopa

Yes you are right, the resolution of these issues is set to unresolved. What would be the way to set resolutions to done whenever the status is changed to resolved. I did add a post function for it, but it seem does not work, or is not for this case.

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