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Is there a list of functional differences between Jira Service Management Cloud and Data Center?

Rob Horan

I don't mean the general Jira Cloud/Server/DC differenes, but specific JSM feature differences, natively, out of the box, no additional purchases.

For example, JSM Cloud benefits from Automation for Jira built in, where DC users still need to purchase the tool.

Are there features in one missing in the other?

Accepted answers

Dave LIAO

@Rob Horan - off the top of my head:

there's a widget you can configure and embed in websites; it's issue collector-esque.
I feel like there's slightly more tweakable display options on the customer portal?
JSM Cloud has Cloud-powered AI to group similar incidents together, to help agents manage them better

Hmm, I should write an article on this.

Actually, I searched online and there IS an Atlassian support article (updated in March) highlighting some differences, including features JSM Cloud does not have yet:

https://support.atlassian.com/jira-service-management-cloud/docs/compare-jira-service-management-cloud-and-server/

Hope this helps!

Joseph Chung Yin

@Rob Horan -

@Dave LIAO 's link is an excellent references to your ask. Opsgenie is another element that comes out of the box in JSM Cloud and not for JSM DC. Regarding to Automation for Jira element (JSM Cloud env) is only for Premium accounts.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Dave LIAO

@Rob Horan - off the top of my head:

there's a widget you can configure and embed in websites; it's issue collector-esque.
I feel like there's slightly more tweakable display options on the customer portal?
JSM Cloud has Cloud-powered AI to group similar incidents together, to help agents manage them better

Hmm, I should write an article on this.

Actually, I searched online and there IS an Atlassian support article (updated in March) highlighting some differences, including features JSM Cloud does not have yet:

https://support.atlassian.com/jira-service-management-cloud/docs/compare-jira-service-management-cloud-and-server/

Hope this helps!

Joseph Chung Yin

@Rob Horan -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Rob Horan

You sure about that? My free JSM says otherwise, and redirects me to a link about Legacy Automation. I'd be happy to share it if the community message board wasn't blocking every attempt.

Rob Horan

image (18).png image (19).png

Dave LIAO

Agreed with @Rob Horan - Free Jira instances have access to Automation.

Of course, the paid Premium and Enterprise plans let you make automations that apply to multiple projects, or globally, if desired.

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