Fill Out Form (not Jira Ticket) & THEN ticket created in Kanban board

Question

I seem to stuck in a loop between JSM and Jira Next-Gen.

Here's my use case:

I want employees to fill out a form (requesting marketing support or request to write a company blogpost).

Then, I want those requests to become tickets, which I can move along a Kanban board.

So there's this seven year-old post  on using forms with Jira. Can anyone recommend a more recent solution?

I tried to figure out how to do in JSM, but it seems that the full project cannot reside  in the JSM project itself (kind of defeats the purpose), but would have to be organized in a personal space.

So I'm trying to see if I can do it all in Jira Next-Gen now.

John Funk · Answer

Oh - yeah, you can't link a board to a JSM project that way. Nor Next-gen projects for that matter. It won't keep the board from working (using whatever project you like in the filter).

I usually create a generic Classic Software project called JSM Project. Then I use that one for the location. Or you can connect it to your profile in the Location.

Lewis_25yrx8 · Answer

It's the location.

Specifically, Step 5 when you complete the process of adding a board to a JSM Project, "Select the location as your personal space." See link.

For the sake of this post, I'm wondering about adding using a form w/ Jira Cloud, but not sure if that's possible as it's getting into JSM-use-case-land.

John Funk · Answer

Hi Josh,

I am not completely understanding what is not working in JSM.

I assume you have created a project and added a form. But what is it not doing that you want it to do?