Can't create classic project for new users in our company

Question

We have given new users access to Jira and they are only able to create a nextgen project. The classic option is not available. Why is that?

Daniel Ebers · Answer

Hi @demetria

adding to the perfect clear and correct answers of Ste and Mikael I just wanted to link an article which I found to be helpful. This one might answer some other upcoming questions in regards to the two types of projects alongside with their respective differences:

* Learn how company-managed and team-managed projects differ
https://support.atlassian.com/jira-service-management-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/

Regards,
Daniel

Ste Wright · Answer

Hi @demetria

Natively, Classic Projects can only be created by Jira Admins.

This is because - unlike with Next-Gen projects - Classic Projects can have shared configuration such as workflows, screens, permissions, etc, that also require Jira Admin to update.

There are some options using apps - see Delegated Project Creator as one option.

Ste

Mikael Sandberg · Answer

Hi @demetria,

Welcome to Atlassian Community!

In order to create a classic project (or company-managed as it is being renamed to) can only be created by users that have Jira admin access, so you would have to add the user to your admin group for Jira in order to allow them to create the project.