How to create queues and have assignees in each particular queue

Question

Hello,

We have transitioned into using jsm and an issue is if users dont properly place the ticket with affected services and simply email a ticket/issue it cannot be sorted properly.

I am new to JSM and wondering is there a way to create specific queues with assigned assignees in them to throw their specific  responsible for tasks  to them? This is needed to properly assist end users.

Ste Wright · Answer

Hi Carlos,

Did you manage to find the right resolution for this question?

I'd suggest if it's a combination of two factors, Automation is probably your best option :)

If you still need help to get this working, let us know the specific parameters you have setup, and what you'd like it to do - and let's get you an example rule!

Ste

Carlos Piqueres · Answer

Hi @Ste Wright

The unique identifier would be a combination of component and a custom field.

As a first version we could use only the component, although the end configuration will definitively depend on an additional factor we are planning to model with that custom field.

Thanks

Ste Wright · Answer

Hi @Carlos Piqueres

It depends how you identify each specific queue.

Could you clarify what unique identifiers are used in your queue setup?

Ste