Initially the SLA "Time to Verification" elapsed time was visible. A ticket was moved to "Verified" status but the clock did not stop continued counting.
On SLA Goals I added "Verify" as a condition to stop counting (I didn't change anything else). Now the timer is not visible.
Previously the SLA "Time to Verification" was visible. The only change I made was the Entered Status: Verify circled in the screenshot below. Now the SLA "Time to Verification" is no longer visible.
In the following screenshot I've circled where the SLA "Time to verification" elapsed time was located but is now missing. How can can I restore visibility to SLA Time to verification?
