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Automation (Add comments to ticket when reply to jira email).

Calvin Westerveld

Dear Community,

I'm stuck with a question i can't get an answer to.
I created a automation for comments that got created under the ticket. So i get a email from noreply@automationforjira.com but what i get when replying to it i get a email that i cant reply to it. And yes ofcourse i can't reply to a noreply.

Now my real question, how do i fix jira to send from a custom mail and allow reply's to it so when i reply to a automation email it adds a comment to the specified ticket.

I hope someone can help me,
Calvin Westerveld.

Accepted answers

John Funk

Hi Calvin - Welcome to the Atlassian Community!

Click on the More options link under the email text box

Then place a valid email in the Reply To box.

I know the From has noreply, but if you actually do a reply, it should put in the value in the Reply To box.

All comments

John Funk

Hi Calvin - Welcome to the Atlassian Community!

Click on the More options link under the email text box

Then place a valid email in the Reply To box.

I know the From has noreply, but if you actually do a reply, it should put in the value in the Reply To box.

Calvin Westerveld

@John Funk

Could you explain to me where i can find the More options link?

Calvin Westerveld

Never mind i think i found it.

Thank you!

John Funk

Glad you found it!

Yatish Madhav

Hi - to confirm is the rule action Send email here? What is the email address that you put in the Reply To field under the email text box?

I would like to do similar but not sure I understand the full solution.

I.e. we send an email to Jira SD, ticket is created, Jira automation extracts an email address from the description, it sends and email to the person with a custom subject line.

Now how can we get the user to reply to that email (with a new subject line that is different to the issue summary because all issue summaries will be the same)

Please advise/assist?

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