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Is Atlassian support no longer working?

Sean Mullins_3ytdeg

Ive been trying for a while now to create a support ticket to change out site org admin.

Every time, I start filling in and this pops up:

There may be an issue reaching our backend service. This could result in your form submission failing to create a support ticket.

If I go and complete the form, I get an error saying I have not entered my email (I have)

Any idea when this will be fixed?

Accepted answers

Sean Mullins_3ytdeg

For anyone else with this issue, try using a different browser - I was using Chrome.

Switching to Safari, I was able to submit.

All comments

Jack Brickey

Hi Sean, I just tried and seem to be able to. I did not click "submit support request" but could fill everything in. where exactly is it throwing the error? I also checked the Statuspage for Support and it is green

Sean Mullins_3ytdeg

Hi Jack, when trying to submit, I get the error displayed below (it thinks I have not entered an email)

Screen Shot 2021-04-01 at 11.07.01 am.png

Sean Mullins_3ytdeg

Just verified this is still happening.

Sean Mullins_3ytdeg

For anyone else with this issue, try using a different browser - I was using Chrome.

Switching to Safari, I was able to submit.

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