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Strikethrough Issue

Ahfaaz Hussain

Hi,

I am trying to get Jira to Strikethrough when a ticket is moved to either "Done", "Won't Do" or "Won't Fix" status. I have a post function but it still isn't striking out the tickets in the backlog.

Can someone help understand how to get this working.

Accepted answers

Charlie Misonne

I assume you are referring to the striketrough you can view when an issue is linked on another issue?

You need to make sure your worklow transitions add value for the resolution field. This can be done in post functions.
If the resolution is empty there will never be a strikethrough.

All comments

Aylin Kohls

Hi Ahfaaz!

Jira strikethrough issues summaries when its resolution is different from unresolved, no mather its status.

I hoppe this was useful for you.

Regards, Aylin.

Charlie Misonne

I assume you are referring to the striketrough you can view when an issue is linked on another issue?

You need to make sure your worklow transitions add value for the resolution field. This can be done in post functions.
If the resolution is empty there will never be a strikethrough.

Pooja Gopal_z1qxnh

how can i change the resolution of my ticket

Filipe Dias

Hello @Charlie Misonne

I have a strange case regarding the "Resolution" vs striketrough.

I do the post function login on all our workflows, when exiting from a state that had the resolution set, the post function clears the resolution. I have it working on all workflows we have. It works fine, and on all cases the striketrough is gone if we move to one of those states.

Except this one case I'm having now, I have an Epic, that some time ago was in a resolution set state, but it went back to a state that clears the resolution but the Epic keeps acting as if it has the resolution set, it's striketrough and also is not showed on a plan that doesen't show resolved cards.

As you can see on the pics in attach.

You can see the post function, the card state, the history...

What can be happening here?

Thank you very much

Kind regards

Filipe

Charlie Misonne

Hi Filipe,

If you create a new question for this it will have more visibility. But I'll try to answer here.

Are you sure the epic issue type uses the same workflow?

Filipe Dias

Hello Charlie.

Yes, it's the same workflow.

I don't understand this behavior.

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