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How do I re-enable access for a Jira user?

Brendan Ring_zsecag

I have a user who I want to re-enable. However within the Admin, 'Users' view, once I find the user I only have 'Show details' as an option rather than 'Grant site access'.

Is there a step needed to get from 'Show details' to 'Grant site access'?

Does a new invite need to go out to the user first?

Accepted answers

Hi Brendan,

What does it say once you click on Show Details?

Are you a managed organization?

All comments

Hi Brendan,

What does it say once you click on Show Details?

Are you a managed organization?

Brendan Ring_zsecag

Hi John,

It says: This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account.

I have admin access.

I believe we are a managed organization. Is there a place to confirm that within the admin Settings or Directory?

Thanks for the reply.

-Brendan

That message tells me you are probably a managed account.

So you need to click on the Directory menu option in the top nav bar.

Then search for the user

Then Activate them there first.

Then return to the User Administration and you should see the Grant Site Access then.

Brendan Ring_zsecag

I'm in the Directory and I'm seeing:

'You have no managed users'

'Your organization does not have any verified domains. Complete the domain verification process to manage accounts in this organization.'

Do I first need to verify domain(s) and subscribe to Atlassian Access?

Screenshot 2021-03-30 111802.png

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