Assign issue from text field email

Question

Hi,

I have a text field with email value, I am trying to assign an issue based on the email in the text.

I have also tried with the Automation rule which is not assigning the issue

Any help appreciated,

Thank you,

Roshan

Thorsten Letschert _Decadis AG_ · Answer

Hi @Roshan Vislavath ,

while it's not possible to 'translate' the email address automatically, you could go for branch rules (if we're only talking about a small number of possible - and future - assignments since this will obviously not scale), e.g.

* Your trigger
* Branch rule #1* Condition - text field equals/contains john@doe.com
* Action - assign to user john.doe

* Branch rule#2* Condition - text field equals/contains im@doe.com
* Action - assign to user jim.doe

* etc.

Cheers
Thorsten

Nic Brough -Adaptavist- · Answer

You will need to code for this new functionality.  I'm not sure you can add a function t automation with a an app, but you could replicate all of what it is doing and include your mapping code in an app, replacing the automation.  Or use one of the scripting apps (obviously, I'd use Scriptrunner here)

Roshan Vislavath_j4k300 · Answer

correct Nic,

Is there any solution for this?

This is a show stopper, any workaround on this issue, also open to implementing this functionality with the plugin too

Thanks!