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How to add a thumbnail of an attached image to a comment

Dave Calkins

Recently switched to the "new" JIRA experience in settings. In the "old" experience, you could attach an image file to a JIRA item and then in a comment there was a drop-down from which you could choose that attached image from a list and it would add a thumbnail entry to the comment text. The comment would then contain a clickable thumbnail to the attached image.

I can't seem to find where to do this in the new experience. Anyone know?

Accepted answers

Angélica Luz

Hello @Dave Calkins,

Thank you for reaching out to Atlassian Community!

On the new issue view, when uploading a file or image, it will show all types of attachments that you previously uploaded to other Jira tickets or even on Confluence pages of any Atlassian Cloud site.

On the old editor (Wiki Markup), it was possible to view files that were previously attached to the very same ticket only, but on the new editor (Markdown) it will show files from all tickets.

This is a known issue and you can find more details on the link below:

When adding a comment and using the files & images icon doesn't browse the attachments of the issue

Please, click on vote and watch to receive updates about the ticket.

Kind regards,
Angélica

All comments

unknown

Hello @Dave Calkins

When you edit a comment in the new experience, a toolbar will appear at the top of the text area. Click the Files & Images button. The image will be attached to the issue, then be placed in the comment text at the point where you inserted it: Annotation 2021-03-29 181651.png

Angélica Luz

Hello @Dave Calkins,

Thank you for reaching out to Atlassian Community!

On the old editor (Wiki Markup), it was possible to view files that were previously attached to the very same ticket only, but on the new editor (Markdown) it will show files from all tickets.

This is a known issue and you can find more details on the link below:

When adding a comment and using the files & images icon doesn't browse the attachments of the issue

Please, click on vote and watch to receive updates about the ticket.

Kind regards,
Angélica

Dave Calkins

Thanks for the reply! This does not address what I'm referring to though. In my case, I've already attached the image and I simply want to add a thumbnail to the already attached image in a comment. Using the method you described triggers the file open dialog to upload a new image which isn't what I'm looking for.

Dave Calkins

Thanks! I've voted on that issue.

eddi24

Hello, i have the same problem as Dave. Ist there any solution right now ?

The only solution ist to switch to the old view.

Ben Saunders_i4rgav

Ah thanks for asking here Dave, I'm running into the exact same problem. Issue is that I have teammates adding in images in comments that I'd like to update in the general description, but can't do so with the current view.

Jason Liu_7ceche

Maybe you can try to switch it to Text, if you have. 微信截图_20220921165104.png

KHaddadi

I cannot see the Text mode when i am editing and existing comment. It only edits comment in the visual mode, so I am not able to paste a thumbnail image.

Murali Polimara_57x1dt

This is still an issue for me. I don't see an option to switch to raw editor mode (Text mode). This was very effectively used in the older version.

Now to paste an image and refer to the same in a comment, we need to explicitly save the image on the laptop (as opposed to getting it from the copied clipboard).

Krys Bromek

To make it worse pasting an image during the edit frequently fails to attach, so separate attaching is necessary, but then its not possible to show in the text

Alex Palma_b77k4o

Reading this in September 2023, it looks like there is now a GUI way to achieve this:

Screenshot 2023-09-07 101022.jpg

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