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Expected Time to Resolution

Rahmeh Alfaouri

Hi There,

I wonder how I can add an (expected time to resolution / Time to resolution) field on a Jira service desk ticket to be viewed by the reporter

Accepted answers

Olga Videc

Hello @Rahmeh Alfaouri

So you want to display SLA to your customer?

You need a plugin for that, check Extension for Jira Service Management

It has Show SLA metrics to customers and many more.

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=overview&hosting=cloud

BR, Olga

Gökçe Gürsel {Appfire}

Hi @Rahmeh Alfaouri ,

You can also use Time to SLA for this.

It's just as easy as navigating to Time to SLA > Customer Portal SLAs and choosing which SLA to show in which request types.

As a bonus, Time to SLA works with JSM, Software, and JWM projects.

Screen Shot 2021-03-31 at 20.21.03.png

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

All comments

Olga Videc

Hello @Rahmeh Alfaouri

So you want to display SLA to your customer?

You need a plugin for that, check Extension for Jira Service Management

It has Show SLA metrics to customers and many more.

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=overview&hosting=cloud

BR, Olga

Rahmeh Alfaouri

Thanks a lot @Olga Videc Much appreciate it.

Gökçe Gürsel {Appfire}

Hi @Rahmeh Alfaouri ,

You can also use Time to SLA for this.

It's just as easy as navigating to Time to SLA > Customer Portal SLAs and choosing which SLA to show in which request types.

As a bonus, Time to SLA works with JSM, Software, and JWM projects.

Screen Shot 2021-03-31 at 20.21.03.png

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

Rahmeh Alfaouri

Thanks Indeed @Gökçe Gürsel {Appfire}

Gökçe Gürsel {Appfire}

My pleasure Have a nice week!

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