I'm having an issue on one of my project configured with Auto Create Ticket from email.There is an existing ticket with Summary/Subject having "@ symbol, the case is that when a new email was received by the email handler with Subject having @" symbol, it will comment on the existing ticket rather than creating a new one.I tried to reproduce the issue on my test project, however I'm having the correct behaviour which is it creates new ticket
It looks like you're new here. Sign in or register to get started.