JIRA ticket / issue on my board

Question

Hi,

How do I make each issues / tickets raised confiential or private so others won't see other concerns or requests? Attached is how my office experience board looks like. So whenever I ask an employee to raise a ticket for their request, they see all requests of other employees.

Thank you so much!

Samantha

John Funk · Answer

Hi Samantha - Welcome to the Atlassian Community!

You will need to be a Jira Administrator to be able to add Issue Level Security.

Samantha Mendoza · Answer

Thanks so much for the prompt response. I am not sure if my access is limited as I cannot find any of those words (ie issue security scheme, issue attributes on the settings icon) on my end.

Anyhow, I tried requesting an access from the JIRA admin. I hope thats the correct thing to do just like the one attached highlighed in yellow.

Thanks so much in advance for your help :(

PS. I used to be an Atlassian and resigned last year though Im not sure if there's a difference on the interface when you're a client and an Atlassian employee. haha Our JIRA looks different at Atlassian before or maybe it was already set-up whereas now, I'm still setting it up.

Thanks again,

Samantha

:(

Ollie Guan · Answer

Hi @Samantha Mendoza ,

Issue Security allows you to control who can and cannot view issues. They consist of a number of security levels which can have users/groups assigned to them.

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/