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I need to activate a desactivete user, But the account is disable

Blanca Navarro

This user's Atlassian account has been disabled. Contact the user's organisation administrators to enable the account.- Im the administrator but I cant activate this user.

How can I do it.

I just want him to access to trello, but he have to access via Jira.

Thanks

Blanca

Accepted answers

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Angélica Luz

Hello @Blanca Navarro,

Thank you for reaching out to Atlassian Community!

Checking the details of your site, I can see that your domain has been claimed and you are the Org admin.

When a managed account is deactivated, to reactivate it again you need to go to admin.atlassian.com > Directory > Managed accounts.

For more information, please check the section “Reactivate accounts” on the documentation below:

Deactivate a managed account

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Blanca Navarro

Hi Angelica, thanks for your quick answer.

The porblem is that the buttom to activate the user is not avilable.. So I cant revoke the desactivate account.

Thanls

Kind regards

Blanca

Angélica Luz

Thank you for the details, Blanca.

Can you please share a screenshot of this page with us? Just make sure to hide private information such as their email address and URL.

Is this user from the same email domain as you?

I was wondering if you were using SAML, but I don’t see Atlassian access associated with your site. If you were using SAML, what could be happening is that the user was deactivated from the Identity Provider.

Understand user provisioning

You can deactivate the Atlassian account for users from your verified domain in the identity provider.

When you deactivate users outside your verified domain:

User is removed from group provisioned by SCIM

User could lose product access granted in the SCIM group

User has Atlassian site access

If they are from a different domain, so an administrator of another organization may have deactivated their account, and only they will be able to activate the account.

Blanca Navarro

Hi Angelica, here is the screenshoot. The user still cant acced to trello. He is with the same email domain as me.

Thanks

[screenshot removed by moderators]

Blanca Navarro

Hi angelica

Can you please said me who are those 5 administrator?

Thanks

Blanca

Angélica Luz

Hi Blanca,

Since you are not an org admin of the organization where the domain gxxxxxn.com is verified and you are also not a user of any site where the 5 administrators belong, we can’t share their names.

You mentioned that you are the same company, then you can reach out to the company’s IT manager and team, they must know who owns all the domains and share with your their names and emails for you to contact them.

From here, as I mentioned, what we can see and confirm to you is that you don’t own the domain gxxxxxn.com and you are not an administrator of the organization or site where the domain was verified.

Since you verified the domain oxxxxy.com, the best option would be to create a new email for Willem with this domain, so you can manage their account.

Blanca Navarro

Hi Angelica

Im seeing that Im administratid of Gadgeon since Oct 2020 , but Im also disable.

Look to the attach.

Thanks

Blanca Captura de pantalla 2021-04-09 091436.gif

Angélica Luz

Hi Blanca,

The Gadgeon where you are an administrator is an Organization, but it’s just the name of the organization, it doesn’t mean that you own the domain. The organization name can be changed anytime and it can be any name, it’s not related to the domains.

To be able to activate the account you should verify the domain, but it was verified by someone else on another organization where you are not an administrator.

You need to reach out to the person that owns the domain gadgeon.com. As you mentioned in another reply, you are the same company, so someone from the IT team should know who are the administrators.

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