Jira Cloud for Excel fails to return issues

Question

I have an excel that uses the add on to pull data from my Jira Cloud instance. I am pulling data on 3 different sheets. First sheet is pulling my Epics at a resulting issue count of ~100. This works fine. Second sheet is pulling a custom issue type at a resulting issue count ~39. Again no problem. Third sheet is pulling stories at a resulting issue count ~8500. For me, this one fails every time. Usually with one of two errors:

1. Hmmm ... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists. (§EN-510)

2. Hmmm ... looks like Jira is busy right now, please try again after a while or contact Atlassian support if the issue persists. (§EN-263)

This works fine for my coworker if I send the sheet to her. We are both successfully authenticated to the same instance. We are both using the same version of the add-on and excel.

Excel: Version 2102 (build 13801.20266)

Add-on: 1.1.0.0

I've already logged out of Jira, cleared browser cache, and logged back in through the excel add-on.

Levente Szabo _Midori_ · Answer

Jira Cloud for Excel has these cryptic, intermittent errors that make it unstable and unreliable for many customers.

Better Excel Exporter for Jira Cloud has recently been released that solves Export reporting needs more reliably. Early Access Program participants found that it offers a better, more professional Excel reporting solution and user experience in a native Jira Cloud app (instead of a Microsoft Excel add-in).

Discover your newest Jira Cloud Excel export option!

(Please note that Better Excel Exporter is a paid and supported app and I'm part of the team developing it.)

aaron.greenlee · Answer

Happens to me too. I think Jira gets mad when I actually use it. May be some circuit breaker on the server.