nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Problem with visualization of the DUE DATE field in the SCREEN

Sara Santucci

Hi, I'm new with Jira Software.

I inserted the DUE DATE field in the project Screen and associated it with all ISSUEs Operations (create, edit & view), but it is not visible when I create the issue. I have tried to insert other fields and they are displayed correctly. Can anyone tell me where am I wrong? Thank you!

Accepted answers

John Funk

Hi Sara - Welcome to the Atlassian Community!

It might be that the field is now showing if it is empty.

Got to Project Settings > Issue layout and check the bottom section for fields hidden when empty.

All comments

Guilhem Dupuy

Hi @Sara Santucci ,

You could check from the Project settings => Issue Layout, which is a quite recent functionality.

Your field might be is the "Hidden" section which would explain why it doesn't appear on issues.

Let me know if this helps,

Guilhem

John Funk

Hi Sara - Welcome to the Atlassian Community!

It might be that the field is now showing if it is empty.

Got to Project Settings > Issue layout and check the bottom section for fields hidden when empty.

Sara Santucci

Hi Guilhem, thank you for the immediate reply! I tried the solution you proposed, from Project settings =>Issue Layout and repositioning the due date field like not hide when empty (and saving the changes of course!!), but it doesn't work. I noticed that the problem is generalized to date fields.

Sara Santucci

Hi John, thank you.

I tried repositioning the due date field like not hide when empty from Project Settings => Issue Layout, but it doesn't work.

I am configuring the first project and I have probably made some mistakes in the procedure...

John Funk

While on the Create screen, can you click on the Configure fields button?

And from there, can you click on the Where's my field button?

Sara Santucci

Yes, on Configure Fields button I see "DUE DATE" without the flag and If I try with Where's my field button, tells me (on the Status) that "The 'Due date' field should be present on the form you are viewing".

I did a test with a friend (Jira administrator): we tried to insert the DUE DATE field in an Issue Type in one of his projects with the same method I used and.....it works!

Guilhem Dupuy

Hi @Sara Santucci ,

This is weird, you could check that the field is not hidden from the custom field configuration but I don't believe that all your date type fields are hidden ...

Isn't it simply hidden under other fields in your issue view ?

Sara Santucci

Hi Guilhem, I checked in field configuration and the Due Date Field (like other Date Fields) is not hidden.

I'll try to repeat the procedure again paying more attention to all the steps.

Shiffas Salim

Hi @Sara Santucci

Can you verify if the permission "Schedule Issues" is granted? We ran in to the same issue today and it was because of this permission not being available for an user.

If that does not work, to narrow it down, try the following steps :

Click Create (for creating an Issue)
In the top right corner, click "Configure Fields"
Now click on "Where is my field?"
Search for Due Date (or the specific field you're looking for)
In the list that appears, check for the validation details which will give you a clue as to what was missing.

Sara Santucci

Hi Shiffas Salim!

It seems that I have the "Schedule Issue" permission.

If I click on "Where is my field" - Due Date - >Jira tell me that The 'Due date' field should be present on the form you are viewing.

I wonder: Could the problem be on the display of the issue type?
I mean the actual number of fields visible on the screen when I go to CREATE an issue ...
Is there a way to add a column to the issue view or to ask Jira to show 15 or 20 fields
when creating issue?

Shiffas Salim

Could you please add a screen shot of the validation results you see in the Where is my field - Due Date ?

If the field is configured to show in a particular issue type and the permissions are correct, it should show up - or rather, it does show up for me.

Sara Santucci

Hi, let me know if the screenshot is correcly visible.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-software

jira-software-cloud

atl-gruland

atl-rvw