We are testing a sandbox project and we discovered that one ticket in particular is being created automatically with no human input. Here's what we've seen: * I "raise a request" and then a "Service Request with Approvals" issue type is being raised automatically, seemingly endlessly. * The reporter is listed as "Example Customer", no one in IT is raising this request * This is not stopping and is still raising new tickets This is the issue. How do we make this stop? What project setting do we need to review/toggle? Is this a bug?

I did. I haven't gone back to setting this up yet, but I will this week.

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Duplicate tickets are being created automatically by JSM with no human input

Henry Swasey

We are testing a sandbox project and we discovered that one ticket in particular is being created automatically with no human input.

Here's what we've seen:

I "raise a request" and then a "Service Request with Approvals" issue type is being raised automatically, seemingly endlessly.
The reporter is listed as "Example Customer", no one in IT is raising this request
This is not stopping and is still raising new tickets

Screen Shot 2021-03-19 at 11.34.35 AM.png

This is the issue. How do we make this stop? What project setting do we need to review/toggle? Is this a bug?

Accepted answers

All comments

Jack Brickey

So get rid of the "Example Customer" to get it to stop. Project settings > People find the customer and Remove.

why it is happening? Either you have some SW system that is sending emails constantly or you have some automation that is triggering in some loop.

Jack Brickey

check your email logs - project settings > email requests and click on logs. see if you are getting continuous emails from that address. if so find it and shut it down.

Henry Swasey

I wish it was that easy. Just checked Project settings > People and no record exists of this customer.

When I go to Project > Customer, I see there is a record and it's an Atlassian created customer. See screenshot

Screen Shot 2021-03-19 at 3.22.48 PM.png

Additionally, I have a feeling the settings here could also be at play, any thoughts? I couldn't see a setting in the "change the global settings" link that allowed only people with accounts within our organization to send requests, which is my desired request.

Screen Shot 2021-03-19 at 3.28.00 PM.png

Jack Brickey

Did you change to added by agents and admins?

mararn1618 _secretbakery.io_

@Henry Swasey Curious whether you got this fixed or found the root cause. Cheers

Henry Swasey

I will be circling back this week as I got pulled into other projects. To my knowledge this has not been fixed yet.

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