We are getting way too many notifications. For example: as an automation we use a simple rule, that sets the status to "assigned" whenever we have ticket without an assignee. As a result we always et two notifications: * a notification that person A assigned me task 123 * a notification from JIRA Automation, that the status has been changed. we dont need the notification from the Automations. But I am unable to disable them. I also added an "edit issue" element to change the priority as was mentioned here Solved: Disable emails from Automation for JIRA (atlassian.com) without any obvius change. I even created a new notification scheme where I deactivated almost everything. Please help us.

The event that is triggered is defined as per workflow post function. Who is making the changes is not relevant but in your profile you can define if you want to be notified about your own changes. It should not apply to your scenario from my point of view.

I restricted the scheme even further: This seems to help. It would also help, if there were some explanation, when the notifications are triggered. For example, what is a "generic event"? Addiotionally it seems to make a difference who is making the changs to the ticket.

The notification scheme is set for our Servicedesk Project. Additionally I made sure, that there is no notification scheme linked to the Issue Types.

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Struggling with too many notifications

teusner

We are getting way too many notifications. For example:

as an automation we use a simple rule, that sets the status to "assigned" whenever we have ticket without an assignee. As a result we always et two notifications: