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Does JIRA Service Desk customers count against JIRA Agile users

Alexander Riggs

I am thinking about buying the JIRA service desk on top of my JIRA Agile. Does JIRA Service Desk customers count against JIRA Agile users? I cannot seem to find this already asked somewhere.

Accepted answers

Nic Brough -Adaptavist-

No.

Service Desk looks at "Agents" (who are also JIRA users), not customers.

Jira, JIRA Agile and most other plugins just look at JIRA users, not customers.

All comments

Nic Brough -Adaptavist-

No.

Service Desk looks at "Agents" (who are also JIRA users), not customers.

Jira, JIRA Agile and most other plugins just look at JIRA users, not customers.

As reference for Nic's answer: - https://confluence.atlassian.com/display/SERVICEDESK/Customer - https://confluence.atlassian.com/display/SERVICEDESK/Managing+customers

Masarak Support

so how to create customers who will not be normal users ?

Masarak Support

so how to create customers who will not be normal users ?

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