Can I set up reminder emails for issues that are older than XX days

Question

Hello Jira community,

I’d like to set up something so that when an issue is older than XX days, the people in the project get a notification by email.

Ideally, I’d like to schedule a daily email that sends all the issues that are late so that people can work on them.

I couldn’t find the way :)

Thanks!

Mariana_Pryshliak_Saasjet_qysy8m · Answer

Hello @Benjamin Charbit

You can try to use Jira automation.

And as an alternative, try a

Boomerang: Reminders for Jira Issues (developed by my SaaSJet team) that helps to set reminders for Jira issues.

You just need to set reminders for the issue you need (even the oldest one).

If you need to set a reminder for the scope of the issue, you can try SLA Time and Report developed by my team.

Hope it helps

Best regards, Mariana

Boris Berenberg - Atlas Authority · Answer

Thanks for the recommendation Mike. @Benjamin Charbit if you have any questions, our company makes Notification Assistant for Jira and I would be happy to answer them.

Mike Rathwell · Answer

Hi @Benjamin Charbit . The solutions that @Dirk Ronsmans suggests are good ones. I would lean toward automation a bit of his suggestions  as it puts all your stuff in one place and can be categorized with labels.

An alternative, and another method I use is to add Notification Assistant for Jira. This also has a lot of powerful tools to do exactly what you are looking for. I use both Automation and NAFJ but I do lean toward NAFJ as being a bit more straightforward to configure things and lets me make a consistent email template ONCE that I can reuse over and over.