Jira is locked for import but no import could be found

Question

Initially after spinning up this cloud instance I tried to do an import from our Jira server, although this failed and has permanently locked out the instance. I cannot submit a support request due to currently being on the free tier, and I cannot see a way to delete the instance and start again? Thanks,

unknown · Answer

Hi there, I ran into the same issue, can someone from support reach out to me?

Angélica Luz · Answer

Hello @Adam Lay,

Welcome to Community!

Checking the logs of your site, I didn’t find anything related to the import.

Did you use the Jira Cloud Migration Assistant or you imported the Zip file on Cog icon > System > Restore system?

When was the last time you tried to migrate and what is your timezone? With these details, I can better filter the logs here.

Does it show any other details on the error or if it failed during the migration of users, projects, groups?

Kind regards,
Angélica

Sri Kumar_10fwob · Answer

Hi @Adam Lay

Good day. Welcome to Atlassian Community.

Can you try to raise a request with Migration support? https://support.atlassian.com/contact/#/. One of our Migration support engineer will be able to assist you with the issue.

-Sri