In the comments, when we use @ and type user name, the user name is not displaying.
Hi @Rag ,
That most likely means that you/your users don't have the global permissions "Browse Users & Groups".
That global permissions is required to be able to @mention someone and thus have user show up when you @ within a comment.
https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/
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