Automation; Is there a way to parse an incoming email to assign a value to a request field.

Dany Bonneau

All requests must be in the same project, via two different email addresses.

For one of them, I want to be able to add a value to one of the fields of a request. To then be able to display them in a specific queue.

I know there have already been a few questions about this.
But, the ones I find are a bit dated ..

Whoever has found the way to do it, I am a taker ..

 

Note: The address I have to "parse" in the destination (To field is an email address redirected to the other, the main one, which is configured as an incoming address (MS o365) in the project.