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500 internal server error

Stefano_9w306k

We are receiving a "500 - Internal server error" trying to access our project. The status appears to be "Operational", so beginning to think this is limited to our account.

I have been unable to raise a ticket, so was wondering if anyone else is experiencing the same?

Error type: 500 - Internal server error
Log reference: cda043cb-06ef-46a1-8f94-a30243322e4b

Any help much appreciated.

We're using Jira Software on Cloud.

Accepted answers

Angélica Luz

Update:

The issue was caused by a custom field with an empty name (blank space):

- Renaming Custom field as just a "blank space" character causes Project board not to load (500 error)

Hello @Stefano,

Welcome to Atlassian Community!

I saw that you had two accounts on the site, one account is inactive now.

Were you facing this issue with both or only one account?

If you are still facing this issue, is it happening when you log in or when you click on a project, ticket, or when you access the menu of an add-on?

Kind regards,
Angélica

All comments

Dirk Ronsmans

hi @Stefano and welcome to the community,

Like you said the statuspage doesn't show any issue at the moment so might just be your environment?

I'll see if we can escalate this to Atlassian to see what's going on.

Is this only on one project or your whole environment?

Stefano_9w306k

Thanks much appreciated! It's the whole environment.

Angélica Luz

Update:

The issue was caused by a custom field with an empty name (blank space):

- Renaming Custom field as just a "blank space" character causes Project board not to load (500 error)

Hello @Stefano,

Welcome to Atlassian Community!

I saw that you had two accounts on the site, one account is inactive now.

Were you facing this issue with both or only one account?

If you are still facing this issue, is it happening when you log in or when you click on a project, ticket, or when you access the menu of an add-on?

Kind regards,
Angélica

Stefano_9w306k

Hello,

there is only one account linked to my email address. I got 4 projects, none of them works. There's nothing that works, projects, tickets, filters. Everything I do I do get "500 internal server error".

Stefano_9w306k

I also tried to backup my data and import it to a different jira cloud account - I get same error and I am not able to see any tickets.

I am starting to get worried as I tought my data was safe on jira cloud!! 😰

Iy's an important project I cannot lose-please help

Angélica Luz

After you log in, are you able to view the “Your work” page?

Can you click on Cog icon > Projects and create a new project to test?

Can you test opening in incognito mode or using another browser without any extensions?

Also, open the developer tools on your browser and check on the console if it shows any other error.

pedro_bittencourt_ext

Dear community,

We are receiving a "500 - Internal server error" trying to turn a 'subitem' to an 'item'.

I have been unable to raise a ticket, so I was wondering if anyone else is experiencing the same?

Error type: 500 - Internal server error
Log reference: 1d2d0e96-35f4-4cc6-bda4-7fba6c239395

We're using Jira Software on Cloud.

Any help much appreciated.

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