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How to get Email address from a user account with Jira API

serge calderara

Dear all,

I have run the following script from script runner

The userAccountId is retrieved from a UserPicker field

def user = get('/rest/api/2/user/email?accountId='+ userAccountId)
.header('Content-Type', 'application/json')
.asObject(Map).body

return user

The idea is to retrieve the email address of the given Account ID.

What is wierd out of this call of the API is that in the return Json I have no email address key.
In an other hand if I go to the profile of that user, then I can see that its email is correctly set.

Any idea why I cannot retrive the Email adress from my User Picker field ?

Accepted answers

serge calderara

From your Atlassian instance go to the email profile visibility setting :

https://id.atlassian.com/manage-profile/profile-and-visibility

Then at the bottom of the page from the Contact section, change your email visiblility to Anyone

All comments

Juan Manuel Ibarra

Hi, i think that the problem is:

Captura de Pantalla 2021-03-12 a la(s) 10.11.44.png

Only apps that meets the Guideline can access to this information

serge calderara

@Juan Manuel Ibarra , as you can see first is that I am using the API version 2

I mange to find out the reason and it has nothing to do with the API but instead about the security and visibility parameters in the profile section

By changing Email visibility to anyone, the API return correctly the email address in the json response

regards

serge calderara

From your Atlassian instance go to the email profile visibility setting :

https://id.atlassian.com/manage-profile/profile-and-visibility

Then at the bottom of the page from the Contact section, change your email visiblility to Anyone

Sankalp Chugh

I have a better idea to get email id. You can use the below REST request. In this way, you don't need to change the visibility. You can see the documentation here. rest api for user details.PNG

This is the response
rest api for user details response.PNG

Carlos Chang

I checked the visibility and set it to "You and admins", however, I still can't get emails through admin's token.
Does is rule apply only in the web view, not for tools like Postman?

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