Ticket notification / automation

Question

Anytime there is an update to an issue, the creator of that issue receives an email notification. Is there a way to allow other team members to be notified of updates to specific issues if those other team members are not the ones to create the issue?

John Funk · Accepted Answer

Hi Katie,

They can add themselves as Watchers on the project, which should have them receive notifications.

Jack Brickey · Accepted Answer

certainly. if you are using Classic aka Company Managed Projects then go to project settings > notifications. Review the various events that result in notifications and add other users/groups/roles to those events. See this article - https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/