nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Screen: Ability to add a comment when priority is changed

Alexey_gudeo1

Hey, when someone changes an issue priority in our team, he/she need to provide a clarification in a comment about the change.

Is it possible to call a popup Screen (similar to screens you can call during workflow transitions) with a comment block?

For example priority from 4 to 2 with a comment: "We need to hurry! The client introduced a new deadline"

P.s. issue remains in the same status, it's just an update from a reporter (or anyone else).

Accepted answers

Ravi Sagar _Sparxsys_

Hi @Alexey

You can try to use a self-transition in your workflow that will loop back to the same status and in between you can use a transition screen to capture a comment.

I hope it helps.

Ravi

All comments

Kristin Lyons

Unfortunately you can only have the comment screen pop up during a transition, but you could certainly utilized Automation to prompt users to add a comment after the priority is changed. If that would work for you, I could help you set something up.

Ravi Sagar _Sparxsys_

Hi @Alexey

You can try to use a self-transition in your workflow that will loop back to the same status and in between you can use a transition screen to capture a comment.

I hope it helps.

Ravi

Alexey_gudeo1

@Kristin Lyons
I think that would be awesome, could you plz share the algorithm or hint on how to call such event?

Kristin Lyons

@AlexeyThis is what I set up in my test environment, when the priority changes it will send a slack message but you could easily change it to a Teams message, an email, or even add a comment to the issue.

To start go to your project settings and then go to Automation. From there you can create a new rule.

Screen Shot 2021-03-11 at 11.41.15 AM.png

Alexey_gudeo1

@Kristin LyonsOh, i thought it might be something where you can add your comment. But in your scenario automation will just annoy everyone, including those, who add a clarification comment before priority change.

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