Jira software license's user limit exceeded

Question

I have 7/10 users in my Jira Software account and every time I try to invite someone new I have an error message saying I have reached the limit, which makes no sense with the current 7/10 in my free plan.

I'm wondering if this is considering maybe the users my organization has in Trello since it is also from Atlassian. But in my Atlassian Admin account, I can only see the 7 we have in Jira...

Thank you for the support.

Dirk Ronsmans · Accepted Answer

Hi @Jaime ,

I notice you also have JSM which has a 3user limit on a Free plan.

Do you maybe have the default access enabled so that it puts a user immediately in JSM? Or do you really see it is regarding your JSW product? I feel like the message might be regarding JSM instead of JSW.