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Can I know what is the SLA Goal?

Suchithra s

I have raised a issue with atlassian support. I want to know what is the SLA goal they have set.

Is this possible? If yes, How?

Accepted answers

Dirk Ronsmans

Hi @Suchithra s ,

I don't think anything is publicly available. Depending on your contract you might get premium support but a clear SLA goal for the atlassian support page I cannot find.

All comments

Deepanshu Natani

Hi @Suchithra s

Just wanted to confirm you are referring to SLA's in Jira Software or Jira Service Management?

Suchithra s

Atlassian support (JSM)

Dirk Ronsmans

Hi @Suchithra s ,

I don't think anything is publicly available. Depending on your contract you might get premium support but a clear SLA goal for the atlassian support page I cannot find.

Dirk Ronsmans

@Deepanshu Natani SLA's for JSW, that's an odd concept?

Suchithra s

SLA for Atlassian support

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