I can't receive invitation email

Question

Hi!

My team manager invited me to a repository, but I never received the invitation email. I checked into spam and there is nothing there. The email address is correct and he tried resending it multiple times but to no avail.

Can someone help me on this?

Thank you and best regards!

Daniel Eads · Answer

If your manager has tried again today or yesterday but the email is still not delivered, please ask your manager to open a case with us on our support portal. There currently are not blocks on your email address from our mail delivery service, so we will need additional details from your manager to continue troubleshooting. Thanks!

igor.paula · Answer

Yes, my manager sent another invitation but not was delivery to me.

Daniel Eads · Answer

Hi Igor,

If I understood correctly, the problem was that you didn't receive the invitation email your team manager sent. The email contains a tokenized link that you need to use to get access. I confirmed from our mail systems that we'd paused delivery of email to your inbox - which matches the problem you mentioned ("he tried resending it multiple times but to no avail.")

Has the team manager tried sending the invitation email again?