When a public comment is added to a ticket, the reporter and the participants of the ticket get notified via an email. We got a complaint from our customers that they get email notifications for their own comment and they see a weird footer in the email which shows as if they are part of "our organization".
For example, when a customer (maybe the reporter of the ticket) responds to a ticket, Jira sends him/her an email with their own comment but with a footer at the end that shows as if the customer is a part of our organization.
We are not sure if there is a setting that could be configured to avoid this or it is a bug. It would be very helpful if we could some guidance on this.
