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Remove Flag on Issue transition doesn´t work

ronny matthies

Hello everyone

This is the use case I´m trying to accomplish: When transitioning an issue through the workflow, a manually set flag should automatically be removed.

Platform: Jira Cloud / Next Gen Project

In order to do so, I created the following automation:

Actually a quite simple thing. But when the rule is about to be applied, nothing is happening. Instead I get the following error report from project automation:

Anybody has a clue what´s that cause and how to fix it?

Accepted answers

Jack Brickey

Given that you are on Next-gen I assume you created a "Flagged" field in that project? You can't reference the system default Flagged field in your NG project and I have to wonder if that is the conflict. It might be interesting to rename your NG project field to something else and see if the Automation allows you to reference and yield success.

All comments

Jack Brickey

ronny matthies

Hi @Jack Brickey , thanks much for your quick response. This is a fresh setup project with no custom fields created.

Jack Brickey

disclaimer: I don't use NG projects but I'm unaware of Flagged applying to them. Do you have a different experience? can you point me to where this feature applies to NG?

Jack Brickey

well I just found it referenced in the docs - add-your-team-to-next-gen-boards . So let me have a look at something and test it out.

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