Jira Service Management (Cloud) https://ictsystem.atlassian.net

Question

Ve starší automatizaci je možné v pravidle nastavit: Uživatel, který pravidlo aktivoval

In old automation is OK ( user who triggered the rule)

v nově automatizaci  nastavení nelze použít nefunguje.

In new automation doesn't work

Proč ?  Je možné přenést ze staré automatizace tohle pravidlo do nové automatizace nastavovaní pravidel ?

Can you get ability SET ( user who triggered the rule)  to new automation too?

Hubert Jašek

hubert.jasek@ictsystem.cz

hubert.jasek · Answer

Can i another problem?
I don't know why the condition doesn't work

Blok if/else

{{issue.reporter.emailAddress.right(8)}} obsahuje "volny.cz"

{{issue.reporter.emailAddress.right(8)}} content "volny.cz"

but when I see the correct value in the E-mail body

view {{issue.reporter.emailAddress.right(8)}}  is  volny.cz.

Thanks

hubert.jasek · Answer

When I used   'User who triggered the event'

I had this error

Blok if/else
Nebyly provedeny žádné následné akce, protože podmínka JQL neprošla z důvodu chyby při provádění dotazu JQL:
"[reporter in organizationMembers(Habl) AND summary ~ "DEK Stavebniny" AND reporter = "xxxxx@gmail.com"]" - Unexpected error calling match API from Jira.

When I used  'Automation for Jira'

This condition was without error. The rule was OK.

I don't understand why there is such an error.

Dirk Ronsmans · Answer

Feel free to share what error it is otherwise we can't really guess what's going on.