Failing to add customer to organization

Question

Hello,

I need to add a customer to an organization that is internal (shares the same email address as the portal).

I have a problem adding one particular customer where I get an error "Check the email addresses again and try again".

I know the email is correct, what can the issue be?

Pete

Fadi Hawli · Answer

actually found the solution to our problem in this post. https://community.atlassian.com/t5/Jira-Service-Management/Cannot-add-customers-Says-invalid-email/qaq-p/1400306#U1821154

Fadi Hawli · Answer

we are having the same problem.  trying to add some customers and even though they have valid email addresses it will not allow us to add them see the error

@Pete Piro you mind sharing what you did exactly? thanks

Pete Piro · Answer

@Prince Nyeche - ELFAPP issue was solved by reapplying user permissions... Thanks again