Auto transition parent issue when all subtasks are completed only works from the sprint board UI

unknown

Hello,

I am using jira automation to automatically transition parent issues to done when all of the subtasks have been completed. However, I have found it only works when you drag and drop the last sub-task to done from the sprint board UI.

Meaning this automation does not work when I use the UI in the last sub-task ticket to change the status from in progress to done. I assume this is because when you use the drag and drop method there is a modal that appears asking if you would like to mark the parent issue as done. 

Our engineers typically work out of the task tickets and forcing them to drag the final task to done is a bit counterintuitive.

Is there any way around this?

 

Thanks in advance!

Trudy P Claspill

Hello @[deleted]

Welcome to the community.

When you say you are "using jira automation" what exactly do you mean? Are you using the Automation feature to set up a rule to transition the parent issue? If so, please provide the details of the rule you have set up in the Automation feature.